Terms & Conditions for DERMASIA-EG
Last Updated: 17/3/2026
Welcome to DERMASIA
By accessing or using our website (www.dermasia-eg.com), you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. General Conditions
By agreeing to these Terms, you represent that you are at least the age of majority in your country or province of residence.
We reserve the right to refuse service to anyone for any reason at any time.
2. Accuracy of Information
While we strive for perfection, we are not responsible if information made available on this site is not accurate, complete, or current.
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Pricing: We reserve the right to change prices without notice.
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Product Descriptions: We attempt to be as accurate as possible, but we do not warrant that product descriptions or other content are error-free.
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Medical Disclaimer: Products sold on DERMASIA are for cosmetic purposes. Always consult with a dermatologist before starting new skincare routines. We are not liable for individual skin reactions.
3. Accounts and Registration
When you create an account, you are responsible for maintaining the confidentiality of your account and password.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
4. Orders and Payments
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Order Acceptance: We reserve the right to cancel any order for reasons including stock unavailability or errors in pricing.
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Payment Methods: We accept Credit/Debit cards and Cash on Delivery (COD).
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Payment Security: All transactions are processed through secure third-party gateways.
5. Shipping and Delivery
Delivery periods vary depending on the city/governorate.
Please refer to our Shipping Policy for specific timelines.
We are not responsible for delays caused by third-party courier services.
6. Exchange and Refund Policy
By making a purchase, you agree to our specialized Return/Exchange policy:
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Exchanges: Only allowed for packaging/pump defects or wrong items received.
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Refunds: Must be requested within 14 days of receipt. Products must be unopened and in original packaging.
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Refund Processing:
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Issued to the original payment method.
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For COD orders, refunds are issued via Bank Transfer to an account provided by the customer.
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7. User Conduct & Prohibited Uses
You are prohibited from using the site or its content:
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For any unlawful purpose.
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To solicit others to perform or participate in any unlawful acts.
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To upload or transmit viruses or any other type of malicious code.
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To “scrape” or collect data from our website without permission.
8. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of DERMASIA and is protected by copyright laws.
You may not use our intellectual property without written consent.
9. Privacy & Data Collection
Your submission of personal information through the store is governed by our Privacy Policy.
As stated therein, we log user behavior, actions, and cookies to improve your experience.
10. Governing Law
These Terms and Conditions and any separate agreements shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.
11. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates to our website.
It is your responsibility to check this page periodically for changes.